Jesper B. Berger, Morten Hertzum, Trine Schreiber. Does local government staff perceive digital communication with citizens as improved service?. Government Information Quarterly, 33(2):258-269, 2016. [doi]
@article{BergerHS16,
title = {Does local government staff perceive digital communication with citizens as improved service?},
author = {Jesper B. Berger and Morten Hertzum and Trine Schreiber},
year = {2016},
doi = {10.1016/j.giq.2016.03.003},
url = {http://dx.doi.org/10.1016/j.giq.2016.03.003},
researchr = {https://researchr.org/publication/BergerHS16},
cites = {0},
citedby = {0},
journal = {Government Information Quarterly},
volume = {33},
number = {2},
pages = {258-269},
}