Oded Berman, Jiamin Wang, K. P. Sapna. Optimal management of cross-trained workers in services with negligible switching costs. European Journal of Operational Research, 167(2):349-369, 2005. [doi]
@article{BermanWS05,
title = {Optimal management of cross-trained workers in services with negligible switching costs},
author = {Oded Berman and Jiamin Wang and K. P. Sapna},
year = {2005},
doi = {10.1016/j.ejor.2004.03.024},
url = {http://dx.doi.org/10.1016/j.ejor.2004.03.024},
researchr = {https://researchr.org/publication/BermanWS05},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {167},
number = {2},
pages = {349-369},
}