E-service quality model for Indian government portals: citizens' perspective

Debjani Bhattacharya, Umesh Gulla, M. P. Gupta. E-service quality model for Indian government portals: citizens' perspective. J. Enterprise Inf. Management, 25(3):246-271, 2012. [doi]

Authors

Debjani Bhattacharya

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Umesh Gulla

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M. P. Gupta

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