Jacob T. Biehl, Rosta Farzan, Yingfan Zhou. Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic. In Simone D. J. Barbosa, Cliff Lampe, Caroline Appert, David A. Shamma, Steven Mark Drucker, Julie R. Williamson, Koji Yatani, editors, CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022. ACM, 2022. [doi]
@inproceedings{BiehlFZ22,
title = {Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic},
author = {Jacob T. Biehl and Rosta Farzan and Yingfan Zhou},
year = {2022},
doi = {10.1145/3491102.3517693},
url = {https://doi.org/10.1145/3491102.3517693},
researchr = {https://researchr.org/publication/BiehlFZ22},
cites = {0},
citedby = {0},
booktitle = {CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022},
editor = { Simone D. J. Barbosa and Cliff Lampe and Caroline Appert and David A. Shamma and Steven Mark Drucker and Julie R. Williamson and Koji Yatani},
publisher = {ACM},
isbn = {978-1-4503-9157-3},
}