Quality Characteristics of CRM Systems

Jhonatan Boarim, Ana Regina Cavalcanti da Rocha. Quality Characteristics of CRM Systems. In Davi Viana, Marcelo Schots, editors, 19th Brazilian Symposium on Software Quality, SBQS 2020, São Luís, Brazil, December, 2020. pages 19, ACM, 2020. [doi]

Authors

Jhonatan Boarim

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Ana Regina Cavalcanti da Rocha

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