Anna Bouch, Allan Kuchinsky, Nina T. Bhatti. Quality is in the eye of the beholder: meeting users requirements for Internet quality of service. In CHI. pages 297-304, 2000. [doi]
@inproceedings{BouchKB00,
title = {Quality is in the eye of the beholder: meeting users requirements for Internet quality of service},
author = {Anna Bouch and Allan Kuchinsky and Nina T. Bhatti},
year = {2000},
doi = {10.1145/332040.332447},
url = {http://doi.acm.org/10.1145/332040.332447},
researchr = {https://researchr.org/publication/BouchKB00},
cites = {0},
citedby = {0},
pages = {297-304},
booktitle = {CHI},
}