Eric Bouwers, Joost Visser, Arie van Deursen. Getting what you measure. Communications of the ACM, 55(7):54-59, 2012. [doi]
@article{BouwersVD12,
title = {Getting what you measure},
author = {Eric Bouwers and Joost Visser and Arie van Deursen},
year = {2012},
doi = {10.1145/2209249.2209266},
url = {http://doi.acm.org/10.1145/2209249.2209266},
researchr = {https://researchr.org/publication/BouwersVD12},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {55},
number = {7},
pages = {54-59},
}