Kurt M. Bretthauer. Service Management. Decision Sciences, 35(3):325-332, 2004. [doi]
@article{Bretthauer04,
title = {Service Management},
author = {Kurt M. Bretthauer},
year = {2004},
doi = {10.1111/j.0011-7315.2004.35031.x},
url = {http://dx.doi.org/10.1111/j.0011-7315.2004.35031.x},
researchr = {https://researchr.org/publication/Bretthauer04},
cites = {0},
citedby = {0},
journal = {Decision Sciences},
volume = {35},
number = {3},
pages = {325-332},
}