Aaron B. Brown. Oops! Coping with human error in IT systems. ACM Queue, 2(8):34-41, 2004. [doi]
@article{Brown04a, title = {Oops! Coping with human error in IT systems}, author = {Aaron B. Brown}, year = {2004}, doi = {10.1145/1036474.1036497}, url = {http://doi.acm.org/10.1145/1036474.1036497}, researchr = {https://researchr.org/publication/Brown04a}, cites = {0}, citedby = {0}, journal = {ACM Queue}, volume = {2}, number = {8}, pages = {34-41}, }