Oops! Coping with human error in IT systems

Aaron B. Brown. Oops! Coping with human error in IT systems. ACM Queue, 2(8):34-41, 2004. [doi]

@article{Brown04a,
  title = {Oops! Coping with human error in IT systems},
  author = {Aaron B. Brown},
  year = {2004},
  doi = {10.1145/1036474.1036497},
  url = {http://doi.acm.org/10.1145/1036474.1036497},
  researchr = {https://researchr.org/publication/Brown04a},
  cites = {0},
  citedby = {0},
  journal = {ACM Queue},
  volume = {2},
  number = {8},
  pages = {34-41},
}