Agostino G. Bruzzone, Simone Simeoni. COUGAR Concept and New Approach to Service Management By Using Simulation. In Krzysztof Amborski, Hermann Meuth, editors, 16:::th::: European Simulation Multiconference: Modelling and Simulation 2002, June 3-5, 2002, Fachhochschule Darmstadt, Darmstadt, Germany. pages 291-295, SCS Europe, 2002.
@inproceedings{BruzzoneS02,
title = {COUGAR Concept and New Approach to Service Management By Using Simulation},
author = {Agostino G. Bruzzone and Simone Simeoni},
year = {2002},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/BruzzoneS02},
cites = {0},
citedby = {0},
pages = {291-295},
booktitle = {16:::th::: European Simulation Multiconference: Modelling and Simulation 2002, June 3-5, 2002, Fachhochschule Darmstadt, Darmstadt, Germany},
editor = {Krzysztof Amborski and Hermann Meuth},
publisher = {SCS Europe},
isbn = {90-77039-07-4},
}