Ryan W. Buell, Michael I. Norton. The Labor Illusion: How Operational Transparency Increases Perceived Value. Management Science, 57(9):1564-1579, 2011. [doi]
@article{BuellN11,
title = {The Labor Illusion: How Operational Transparency Increases Perceived Value},
author = {Ryan W. Buell and Michael I. Norton},
year = {2011},
doi = {10.1287/mnsc.1110.1376},
url = {http://dx.doi.org/10.1287/mnsc.1110.1376},
researchr = {https://researchr.org/publication/BuellN11},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {57},
number = {9},
pages = {1564-1579},
}