Adrian Büren, Ragnar Schierholz, Lutz Kolbe, Walter Brenner. Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management. In HICSS. 2004. [doi]
@inproceedings{BuerenSKB04,
title = {Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management},
author = {Adrian Büren and Ragnar Schierholz and Lutz Kolbe and Walter Brenner},
year = {2004},
url = {http://csdl.computer.org/comp/proceedings/hicss/2004/2056/07/205670172babs.htm},
researchr = {https://researchr.org/publication/BuerenSKB04},
cites = {0},
citedby = {0},
booktitle = {HICSS},
}