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Speeding up call center simulation and optimization by Markov chain uniformization

Eric Buist, Wyean Chan, Pierre L Ecuyer. Speeding up call center simulation and optimization by Markov chain uniformization. In Scott J. Mason, Raymond R. Hill, Lars Mönch, Oliver Rose, Thomas Jefferson, John W. Fowler, editors, Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, WSC 2008, InterContinental Hotel, Miami, Florida, USA, December 7-10, 2008. pages 1652-1660, WSC, 2008. [doi]

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Eric Buist

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Wyean Chan

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Pierre L Ecuyer

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