Michael J. Burns, Xerxes P. Kotval. Questions About Questions: Investigating How Knowledge Workers Ask and Answer Questions. Bell Labs Technical Journal, 17(4):43-61, 2013. [doi]
@article{BurnsK13,
title = {Questions About Questions: Investigating How Knowledge Workers Ask and Answer Questions},
author = {Michael J. Burns and Xerxes P. Kotval},
year = {2013},
doi = {10.1002/bltj.21574},
url = {http://dx.doi.org/10.1002/bltj.21574},
researchr = {https://researchr.org/publication/BurnsK13},
cites = {0},
citedby = {0},
journal = {Bell Labs Technical Journal},
volume = {17},
number = {4},
pages = {43-61},
}