A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality

Gülçin Büyüközkan, Celal Alpay Havle, Orhan Feyzioglu, Fethullah Göçer. A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality. Journal of Intelligent and Fuzzy Systems, 38(1):859-872, 2020. [doi]

Authors

Gülçin Büyüközkan

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Celal Alpay Havle

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Orhan Feyzioglu

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Fethullah Göçer

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