Roy J. Byrd, Mary S. Neff, Wilfried Teiken, Youngja Park, Keh-Shin F. Cheng, Stephen C. Gates, Karthik Visweswariah. Semi-automated logging of contact center telephone calls. In James G. Shanahan, Sihem Amer-Yahia, Ioana Manolescu, Yi Zhang, David A. Evans, Aleksander Kolcz, Key-Sun Choi, Abdur Chowdhury, editors, Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008. pages 133-142, ACM, 2008. [doi]
@inproceedings{ByrdNTPCGV08,
title = {Semi-automated logging of contact center telephone calls},
author = {Roy J. Byrd and Mary S. Neff and Wilfried Teiken and Youngja Park and Keh-Shin F. Cheng and Stephen C. Gates and Karthik Visweswariah},
year = {2008},
doi = {10.1145/1458082.1458103},
url = {http://doi.acm.org/10.1145/1458082.1458103},
tags = {C++},
researchr = {https://researchr.org/publication/ByrdNTPCGV08},
cites = {0},
citedby = {0},
pages = {133-142},
booktitle = {Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008},
editor = {James G. Shanahan and Sihem Amer-Yahia and Ioana Manolescu and Yi Zhang and David A. Evans and Aleksander Kolcz and Key-Sun Choi and Abdur Chowdhury},
publisher = {ACM},
isbn = {978-1-59593-991-3},
}