Francisco Javier Cabrerizo, Javier López Gijón, M. A. Martínez, Juan Antonio Morente-Molinera, Enrique Herrera-Viedma. A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries. International Journal of Information Technology and Decision Making, 16(1):225-244, 2017. [doi]
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