Ya-Jun Cai, Yingjia Wang, Juzhi Zhang. Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao. Annals OR, 291(1):59-81, 2020. [doi]
@article{CaiWZ20,
title = {Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao},
author = {Ya-Jun Cai and Yingjia Wang and Juzhi Zhang},
year = {2020},
doi = {10.1007/s10479-018-2979-8},
url = {https://doi.org/10.1007/s10479-018-2979-8},
researchr = {https://researchr.org/publication/CaiWZ20},
cites = {0},
citedby = {0},
journal = {Annals OR},
volume = {291},
number = {1},
pages = {59-81},
}