Fabio Calefato, Filippo Lanubile, Nicole Novielli. The role of social media in affective trust building in customer-supplier relationships. Electronic Commerce Research, 15(4):453-482, 2015. [doi]
@article{CalefatoLN15,
title = {The role of social media in affective trust building in customer-supplier relationships},
author = {Fabio Calefato and Filippo Lanubile and Nicole Novielli},
year = {2015},
doi = {10.1007/s10660-015-9194-3},
url = {http://dx.doi.org/10.1007/s10660-015-9194-3},
researchr = {https://researchr.org/publication/CalefatoLN15},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research},
volume = {15},
number = {4},
pages = {453-482},
}