Unveiling Practices of Customer Service Content Curators of Conversational Agents - researchr publication authors

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Heloisa Candello, Claudio S. Pinhanez, Michael J. Muller, Mairieli Wessel. Unveiling Practices of Customer Service Content Curators of Conversational Agents. PACMHCI, 6(CSCW2):1-33, 2022. [doi]

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