A Matter of Trust? Examination of Chatbot Usage in Insurance Business - researchr publication authors

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Davinia Rodríguez Cardona, Antje Henriette Annette Janssen, Nadine Guhr, Michael H. Breitner, Julian Milde. A Matter of Trust? Examination of Chatbot Usage in Insurance Business. In 54th Hawaii International Conference on System Sciences, HICSS 2021, Kauai, Hawaii, USA, January 5, 2021. pages 1-10, ScholarSpace, 2021. [doi]

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