Aileen Cater-Steel, Mark Toleman. Education for IT Service Management Standards. Int. J. IT Standards and Standardization Res., 5(2):27-41, 2007. [doi]
@article{Cater-SteelT07,
title = {Education for IT Service Management Standards},
author = {Aileen Cater-Steel and Mark Toleman},
year = {2007},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=2587},
researchr = {https://researchr.org/publication/Cater-SteelT07},
cites = {0},
citedby = {0},
journal = {Int. J. IT Standards and Standardization Res.},
volume = {5},
number = {2},
pages = {27-41},
}