On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks - researchr publication authors

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Lorenzo Ricciardi Celsi, Andrea Caliciotti, Matteo D'Onorio, Eugenio Scocchi, Nour Alhuda Sulieman, Massimo Villari. On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks. Future Internet, 13(10):259, 2021. [doi]

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