An empirical analysis of consumer-unfriendly E-commerce terms of service agreements: Implications for customer satisfaction and business survival - researchr publication authors

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Aindrila Chakraborty, Ramesh Shankar, James R. Marsden. An empirical analysis of consumer-unfriendly E-commerce terms of service agreements: Implications for customer satisfaction and business survival. Electronic Commerce Research and Applications, 53:101151, 2022. [doi]

This author has not been identified. Look up 'Aindrila Chakraborty' in GoogleThis author has not been identified. Look up 'Ramesh Shankar' in GoogleThis author has not been identified. Look up 'James R. Marsden' in Google

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