Te-Ming Chang, Lin-Li Liao, Wen-Feng Hsiao. An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan. In 2005 IEEE International Conference on e-Technology, e-Commerce, and e-Services (EEE 2005), 29 March - 1 April 2005, Hong Kong, China. pages 240-245, IEEE Computer Society, 2005. [doi]
@inproceedings{ChangLH05,
title = {An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan},
author = {Te-Ming Chang and Lin-Li Liao and Wen-Feng Hsiao},
year = {2005},
doi = {10.1109/EEE.2005.33},
url = {http://doi.ieeecomputersociety.org/10.1109/EEE.2005.33},
tags = {empirical, e-science},
researchr = {https://researchr.org/publication/ChangLH05},
cites = {0},
citedby = {0},
pages = {240-245},
booktitle = {2005 IEEE International Conference on e-Technology, e-Commerce, and e-Services (EEE 2005), 29 March - 1 April 2005, Hong Kong, China},
publisher = {IEEE Computer Society},
isbn = {0-7695-2073-1},
}