Michael Chau, Xiao Fang, Olivia R. Liu Sheng. What are people searching on government web sites?. Communications of the ACM, 50(4):87-92, 2007. [doi]
@article{ChauFS07,
title = {What are people searching on government web sites?},
author = {Michael Chau and Xiao Fang and Olivia R. Liu Sheng},
year = {2007},
doi = {10.1145/1232743.1232753},
url = {http://doi.acm.org/10.1145/1232743.1232753},
researchr = {https://researchr.org/publication/ChauFS07},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {50},
number = {4},
pages = {87-92},
}