How Should My Chatbot Interact? A Survey on Social Characteristics in Human-Chatbot Interaction Design

Ana Paula Chaves, Marco Aurélio Gerosa. How Should My Chatbot Interact? A Survey on Social Characteristics in Human-Chatbot Interaction Design. International Journal of Human-Computer Interaction, 37(8):729-758, 2021. [doi]

Authors

Ana Paula Chaves

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Marco Aurélio Gerosa

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