Jengchung V. Chen, Bayu Aji Aritejo. Service quality and customer satisfaction measurement of mobile value-added services: a conceptual review. IJMC, 6(2):165-176, 2008. [doi]
@article{ChenA08:3,
title = {Service quality and customer satisfaction measurement of mobile value-added services: a conceptual review},
author = {Jengchung V. Chen and Bayu Aji Aritejo},
year = {2008},
doi = {10.1504/IJMC.2008.016575},
url = {http://dx.doi.org/10.1504/IJMC.2008.016575},
tags = {reviewing, mobile},
researchr = {https://researchr.org/publication/ChenA08%3A3},
cites = {0},
citedby = {0},
journal = {IJMC},
volume = {6},
number = {2},
pages = {165-176},
}