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A Multi-Layer Dynamic Model for Customer Experience Analytics

Sining Chen, Tin Kam Ho, Avinash Vyas, Jin Cao, Jeffrey Spiess. A Multi-Layer Dynamic Model for Customer Experience Analytics. Bell Labs Technical Journal, 18(4):19-32, 2014. [doi]

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Sining Chen

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Tin Kam Ho

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Avinash Vyas

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Jin Cao

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Jeffrey Spiess

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