Rong-Rong Chen, Yung-Hsiu Lin, Ta-Wei Shih, Her-Kun Chang. Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations. In Pacific Asia Conference on Information Systems, PACIS 2010, Taipei, Taiwan, 9-12 July 2010. pages 191, AISeL, 2010. [doi]
@inproceedings{ChenLSC10,
title = {Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations},
author = {Rong-Rong Chen and Yung-Hsiu Lin and Ta-Wei Shih and Her-Kun Chang},
year = {2010},
url = {http://aisel.aisnet.org/pacis2010/191},
researchr = {https://researchr.org/publication/ChenLSC10},
cites = {0},
citedby = {0},
pages = {191},
booktitle = {Pacific Asia Conference on Information Systems, PACIS 2010, Taipei, Taiwan, 9-12 July 2010},
publisher = {AISeL},
}