Jihong Chen, Robert J. McQueen. Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center. IT & People, 23(1):54-79, 2010. [doi]
@article{ChenM10-7,
title = {Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center},
author = {Jihong Chen and Robert J. McQueen},
year = {2010},
doi = {10.1108/09593841011022546},
url = {http://dx.doi.org/10.1108/09593841011022546},
researchr = {https://researchr.org/publication/ChenM10-7},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {23},
number = {1},
pages = {54-79},
}