Hung-Ming Chen, Hung-Yi Wu, Pih-Shuw Chen. Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ. Expert Syst. Appl., 205:117601, 2022. [doi]
@article{ChenWC22-4,
title = {Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ},
author = {Hung-Ming Chen and Hung-Yi Wu and Pih-Shuw Chen},
year = {2022},
doi = {10.1016/j.eswa.2022.117601},
url = {https://doi.org/10.1016/j.eswa.2022.117601},
researchr = {https://researchr.org/publication/ChenWC22-4},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {205},
pages = {117601},
}