Vincent Chevrin, José Rouillard. Instrumentation and measurement of multi-channel services systems. International Journal of Internet and Enterprise Management, 5(4):333-352, 2008. [doi]
@article{ChevrinR08,
title = {Instrumentation and measurement of multi-channel services systems},
author = {Vincent Chevrin and José Rouillard},
year = {2008},
doi = {10.1504/IJIEM.2008.020105},
url = {http://dx.doi.org/10.1504/IJIEM.2008.020105},
researchr = {https://researchr.org/publication/ChevrinR08},
cites = {0},
citedby = {0},
journal = {International Journal of Internet and Enterprise Management},
volume = {5},
number = {4},
pages = {333-352},
}