AI-powered Chatbot for Improved Customer Feedback Management using NLP

Manasi Chhibber, Rishabh Mittal, Archana Singh. AI-powered Chatbot for Improved Customer Feedback Management using NLP. In 14th International Conference on Computing Communication and Networking Technologies, ICCCNT 2023, Delhi, India, July 6-8, 2023. pages 1-5, IEEE, 2023. [doi]

@inproceedings{ChhibberMS23,
  title = {AI-powered Chatbot for Improved Customer Feedback Management using NLP},
  author = {Manasi Chhibber and Rishabh Mittal and Archana Singh},
  year = {2023},
  doi = {10.1109/ICCCNT56998.2023.10308364},
  url = {https://doi.org/10.1109/ICCCNT56998.2023.10308364},
  researchr = {https://researchr.org/publication/ChhibberMS23},
  cites = {0},
  citedby = {0},
  pages = {1-5},
  booktitle = {14th International Conference on Computing Communication and Networking Technologies, ICCCNT 2023, Delhi, India, July 6-8, 2023},
  publisher = {IEEE},
  isbn = {979-8-3503-3509-5},
}