Sunil Choenni, Erik Leertouwer, Tony Busker, Ingrid Mulder. The "dark side" of information technology: a survey of IT-related complaints from citizens. In John Carlo Bertot, Karine Nahon, Soon Ae Chun, Luis F. Luna-Reyes, Vijay Atluri, editors, Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011. ACM International Conference Proceeding Series, pages 204-212, Digital Government Research Center, 2011. [doi]
@inproceedings{ChoenniLBM11,
title = {The "dark side" of information technology: a survey of IT-related complaints from citizens},
author = {Sunil Choenni and Erik Leertouwer and Tony Busker and Ingrid Mulder},
year = {2011},
doi = {10.1145/2037556.2037589},
url = {http://doi.acm.org/10.1145/2037556.2037589},
researchr = {https://researchr.org/publication/ChoenniLBM11},
cites = {0},
citedby = {0},
pages = {204-212},
booktitle = {Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011},
editor = {John Carlo Bertot and Karine Nahon and Soon Ae Chun and Luis F. Luna-Reyes and Vijay Atluri},
series = {ACM International Conference Proceeding Series},
publisher = {Digital Government Research Center},
isbn = {978-1-4503-0762-8},
}