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Leveraging Customer Knowledge in Electronic Knowledge Repositories for Service Expertise

Sujeong Choi, Il Ryu. Leveraging Customer Knowledge in Electronic Knowledge Repositories for Service Expertise. In Jae-Nam Lee, Ji-Ye Mao, James Y. L. Thong, editors, 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, June 18-22, 2013. pages 22, 2013. [doi]

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Sujeong Choi

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Il Ryu

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