Chien-Chang Chou, Li-Jen Liu, Sue-Fen Huang, Jeng-Ming Yih, Tzeu-Chen Han. An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Appl. Soft Comput., 11(2):2117-2128, 2011. [doi]
@article{ChouLHYH11,
title = {An evaluation of airline service quality using the fuzzy weighted SERVQUAL method},
author = {Chien-Chang Chou and Li-Jen Liu and Sue-Fen Huang and Jeng-Ming Yih and Tzeu-Chen Han},
year = {2011},
doi = {10.1016/j.asoc.2010.07.010},
url = {http://dx.doi.org/10.1016/j.asoc.2010.07.010},
researchr = {https://researchr.org/publication/ChouLHYH11},
cites = {0},
citedby = {0},
journal = {Appl. Soft Comput.},
volume = {11},
number = {2},
pages = {2117-2128},
}