Tung-Hsiang Chou, Jia-Lang Seng, Binshan Lin. eTOM and e-services based trouble-management operations: a large scale telecom case study. IJTM, 43(4):383-403, 2008. [doi]
@article{ChouSL08-0,
title = {eTOM and e-services based trouble-management operations: a large scale telecom case study},
author = {Tung-Hsiang Chou and Jia-Lang Seng and Binshan Lin},
year = {2008},
doi = {10.1504/IJTM.2008.020557},
url = {http://dx.doi.org/10.1504/IJTM.2008.020557},
researchr = {https://researchr.org/publication/ChouSL08-0},
cites = {0},
citedby = {0},
journal = {IJTM},
volume = {43},
number = {4},
pages = {383-403},
}