J. Chung, K. Preston White. versus specialized agents in an inbound call centre: a simulation-based methodology for trade-off analysis. J. Simulation, 2(3):162-169, 2008. [doi]
@article{ChungW08-1,
title = {versus specialized agents in an inbound call centre: a simulation-based methodology for trade-off analysis},
author = {J. Chung and K. Preston White},
year = {2008},
doi = {10.1057/jos.2008.6},
url = {https://doi.org/10.1057/jos.2008.6},
researchr = {https://researchr.org/publication/ChungW08-1},
cites = {0},
citedby = {0},
journal = {J. Simulation},
volume = {2},
number = {3},
pages = {162-169},
}