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Stuart Cockbill, Val Mitchell, Virpi Roto, Jung-Joo Lee, Effie Lai-Chong Law, John Zimmerman. Introduction to Service Design for UX Designers. In Simone D. J. Barbosa, Cliff Lampe, Caroline Appert, David A. Shamma, editors, CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022, Extended Abstracts. ACM, 2022. [doi]

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