Sue Conger. Six Sigma and Business Process Management. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed. International Handbooks on Information Systems, pages 127-146, Springer, 2015. [doi]
@incollection{Conger15,
title = {Six Sigma and Business Process Management},
author = {Sue Conger},
year = {2015},
doi = {10.1007/978-3-642-45100-3_6},
url = {http://dx.doi.org/10.1007/978-3-642-45100-3_6},
researchr = {https://researchr.org/publication/Conger15},
cites = {0},
citedby = {0},
pages = {127-146},
booktitle = {Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed},
editor = {Jan vom Brocke and Michael Rosemann},
series = {International Handbooks on Information Systems},
publisher = {Springer},
isbn = {978-3-642-45100-3},
}