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Simulating abandonment using Kaplan-Meier survival analysis in a shared billing and claims call center

Quinn D. Conley. Simulating abandonment using Kaplan-Meier survival analysis in a shared billing and claims call center. In Winter Simulations Conference: Simulation Making Decisions in a Complex World, WSC 2013, Washington, DC, USA, December 8-11, 2013. pages 1805-1817, IEEE, 2013. [doi]

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