Iain Connell, Ann Blandford, Thomas R. G. Green. CASSM and cognitive walkthrough: usability issues with ticket vending machines. Behaviour & IT, 23(5):307-320, 2004. [doi]
@article{ConnellBG04,
title = {CASSM and cognitive walkthrough: usability issues with ticket vending machines},
author = {Iain Connell and Ann Blandford and Thomas R. G. Green},
year = {2004},
doi = {10.1080/01449290410001773463},
url = {http://dx.doi.org/10.1080/01449290410001773463},
researchr = {https://researchr.org/publication/ConnellBG04},
cites = {0},
citedby = {0},
journal = {Behaviour & IT},
volume = {23},
number = {5},
pages = {307-320},
}