Evaluating the effectiveness of customers communication experiences with online retailers - A study of e-mortgages

Jane Coughlan, Robert D. Macredie, Nayna Patel. Evaluating the effectiveness of customers communication experiences with online retailers - A study of e-mortgages. Interacting with Computers, 19(1):83-95, 2007. [doi]

Authors

Jane Coughlan

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Robert D. Macredie

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Nayna Patel

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