Catherine Courage. Lessons in customer experience leadership. Interactions, 22(1):71-73, 2015. [doi]
@article{Courage15,
title = {Lessons in customer experience leadership},
author = {Catherine Courage},
year = {2015},
doi = {10.1145/2693590},
url = {http://doi.acm.org/10.1145/2693590},
researchr = {https://researchr.org/publication/Courage15},
cites = {0},
citedby = {0},
journal = {Interactions},
volume = {22},
number = {1},
pages = {71-73},
}