Kristof Coussement, Dirk Van den Poel. Improving customer complaint management by automatic email classification using linguistic style features as predictors. Decision Support Systems, 44(4):870-882, 2008. [doi]
@article{CoussementP08-0,
title = {Improving customer complaint management by automatic email classification using linguistic style features as predictors},
author = {Kristof Coussement and Dirk Van den Poel},
year = {2008},
doi = {10.1016/j.dss.2007.10.010},
url = {http://dx.doi.org/10.1016/j.dss.2007.10.010},
tags = {classification},
researchr = {https://researchr.org/publication/CoussementP08-0},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {44},
number = {4},
pages = {870-882},
}