Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques

Kristof Coussement, Dirk Van den Poel. Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques. Expert Syst. Appl., 34(1):313-327, 2008. [doi]

Authors

Kristof Coussement

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Dirk Van den Poel

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