Kristof Coussement, Dirk Van den Poel. Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers. Expert Syst. Appl., 36(3):6127-6134, 2009. [doi]
@article{CoussementP09,
title = {Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers},
author = {Kristof Coussement and Dirk Van den Poel},
year = {2009},
doi = {10.1016/j.eswa.2008.07.021},
url = {http://dx.doi.org/10.1016/j.eswa.2008.07.021},
researchr = {https://researchr.org/publication/CoussementP09},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {36},
number = {3},
pages = {6127-6134},
}