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Total Quality Management & Customer Satisfaction in Public Hospitals in Sri Lanka

H. K. Pemal Daksith, Uthpalee Hewage. Total Quality Management & Customer Satisfaction in Public Hospitals in Sri Lanka. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2020, Singapore, December 14-17, 2020. pages 1246-1250, IEEE, 2020. [doi]

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H. K. Pemal Daksith

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Uthpalee Hewage

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