Sidhartha R. Das, Cem Canel. Customer satisfaction data on service quality: collection and analysis by different types of service firms. IJSTM, 7(4):332-346, 2006. [doi]
@article{DasC06a,
title = {Customer satisfaction data on service quality: collection and analysis by different types of service firms},
author = {Sidhartha R. Das and Cem Canel},
year = {2006},
doi = {10.1504/IJSTM.2006.011002},
url = {http://dx.doi.org/10.1504/IJSTM.2006.011002},
tags = {analysis, data-flow analysis},
researchr = {https://researchr.org/publication/DasC06a},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {7},
number = {4},
pages = {332-346},
}